Customer Care

Customer Service

If you have any questions regarding products or your order, give us a call at 773-857-0882 (Mon-Fri 12PM-7PM CDT), email us at sj@egoistunderwear.com or DM via Instagram.

Product Availability

All items available in our online store are in stock and will ship within 24hrs. No third parties are involved and no back orders.

Payment

Klarna - shop Pay

These payment options will allow you to pay in flexible installments. Not available through express checkout.

PayPal - Google Pay - Apple Pay

We will ship to the shipping address provided by those platforms. Please, make sure it is correct.

Credit Cards

All major credit cards are accepted.

For international orders, we will not ship an order if billing and shipping addresses do not match.

Packaging

All items are packed and labeled discreetly. Your item will be shipped in a plain envelope or a box.

Our mailer envelopes are made of 100% post-consumer materials and are 100% recyclable. Our boxes are made of 100% recycled paper and are 100% recyclable. Please, remove any labels before you recycle.

Order cancellations

All orders canceled by a customer will incur a 5% cancellation fee.

Promotions BOGO (Buy One Get One xx% off)

The purchase of two qualifying items makes you eligible for the discount during a BOGO promotion. If you decide to return the full price item and keep the discounted one, that product price minus the discounted amount of the lower priced item will be refunded (long story short: you pay full price for what you keep).

Promotions Free Gift w/ Purchase. If you decide to return items that qualified you for a free gift, the price of the gift as stated on the receipt will be deducted from the refund unless you return it in a perfect condition (unworn and in original packaging).

Rejected/ not picked up packages

All packages that the Buyer refused to accept will incur a 10% restocking fee and any shipping fees paid by Egoist will be deducted from the refund. Any additional costs associated with the rejected package (return shipping and/ or import taxes) billed to Egoist by shipping companies or authorities will be deducted from the refund as well. Refund will be processed within 48hrs of the receipt of the package to the original form of payment.

Last update: 11/28/2023